Author: FRIAdmin

If you are sending work to our address in Canada by mail: there may be a strike by Canada Post workers as of Friday May 23^rd.  Find updated info here: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page   Courier services should not be affected. Mailing your film to our Montana USA address is another option.

Cycle 25C week 16:  Billing for motion film orders will start next week; check your email for your invoice.

Cycle 25D week 10: We’re running behind on still film processing and galleries for this cycle…it could be another 3 weeks +/- before we’re ready to invoice orders.  Motion film work is also running behind for the cycle.  We appreciate your patience.

Cycle 25E week 4:  It will be another 2-3 weeks for motion film processing minimum charge invoices to be emailed.   We’re going to be behind on still film orders again this cycle.

Our next cycle cutoff is June 9^th.

Cycle 25C week 13 : All processing is complete.  We are behind on still film galleries – we appreciate your understanding as Heather’s “replacements” get up to speed.  Motion film is at the digitizing stage.

Cycle 25D week 7:  Motion film processing minimum charge invoices have been emailed; check your spam folder if you didn’t receive yours.  We’ll be playing catch up on still film work (see cycle 25C above) – doing our best to get back to normal cycle timelines. 

Cycle 25E cutoff was April 28^th.  The cutoff for our next cycle is June 9^th (25F).

Cycle 25B week 13:  Notices were emailed to clients on this cycle that processing orders are delayed.  We’re playing catch up from a water main break and sickness (unrelated).   And the wonderful Heather spent her final two weeks with Film Rescue training her “replacements”.  Still film invoices and gallery links are going out as ready.  Motion film processing is complete and now moving on to the digitization stage.

Cycle 25C week 7: motion film processing minimum charge invoices have been emailed.  Still film processing is underway.  We will likely run late on this cycle… see cycle 25B above.

Cycle 25D cutoff was March 17^th.  The organizing begins!  You should receive your motion film processing minimum charge invoice early to mid- April.

Cycle 25E cutoff is April 28^th.

Cycle 25A week 11:  As noted in correspondence with clients, to accommodate the lab closure over the Christmas holidays, we are in week 11 (not 13).  Some motion film orders are complete and invoices emailed; the majority of orders are at the transfer/digitization stage.  Some still film galleries are complete and invoices emailed; we expect to have all galleries ready in the next week or so.  Thank you for being patient.

Cycle 25B week 5: Processing of motion and still film is underway.

Cycle 25C cutoff is February 3.

*Note: There are some new service  options and pricing stuctures coming soon.  Details will be posted on the website and the order form will reflect the updated options.

The strike at Canada Post is over but there is a one month backlog so please be patient if you’re waiting for a confirmation that your package has arrived with us.

We’ll be closed for a holiday break after December 20, re-opening January 6, 2025.  Emails and voicemails will be answered in order.

We’ll be launching some service changes early in 2025.  Film Rescue Europe will no longer be processing expired film and the cost of forwarding film back and forth the mail lab in Canada has become prohibitive.  All orders from outside of the USA should now be directed to Canada.  If you are in Europe or Britain, please do not send your expired film to Den Haag.