About our Movie Film Scanning Service
We are using the latest offering from Lasergraphics, the Lasergraphics “Archivist” which has been specifically designed to be working with older fragile and compromised film. This is a true high end professional modern movie film scanner. The standard by which all other scanners are compared.
*Native frame rate is the rate that the scanner serves frames to either the internal CODEC, for recording during the digitization process.
Unlike virtually all other companies offering this service, we return film on original reels and in the original box or can when all are still in mold-free condition.
Film Rescue cannot convert content that infringes the copyright of third parties.
If you are not happy with your transfer we will undertake steps to correct any problem. If that can’t be done to your satisfaction, we will pay up to the amount we charged to have your film transferred, with comparable service options, by a provider of your choice.
Please check your transfer files in a timely manner to ensure everything is complete and playing properly on whatever system you are using. Due to the volume of work we do and the size of scan files, we cannot store files indefinitely. We allow a reasonable amount of time to be confident orders are received by customers. The drives we store backups on are cleared after 9 months.
Return Shipping and Handling
|Within USA and Canada||minimum 20.00*|
|All others||Contact Us**|
* Shipping charges can be higher for heavy, bulky or fragile orders.
** May not be available outside USA and Canada.
Prices and billing are in US dollars with one exception: Film Rescue Europe orders are billed in Euros**
When applicable, VAT, GST and/or PST will be added to European and Canadian orders.
**Film Rescue Europe orders must be sent to and returned through the Netherlands location. Some services may not be available – please contact us to confirm.
There is an inspection and handling charge of $10 per reel for damaged film if we’re not able to scan it. Please contact us before sending brittle, warped, moldy or damaged film.
Normal turnaround for this work is quite variable. You should touch base with us before you send work if you’re in a hurry. We like to have an 8 to 10 week window from the time we receive your film to the time we’re sending it back but we try to accommodate shorter timelines when we can.
Note: if you have undeveloped film along with your already developed film then our standard turnaround time applies. See Old Movie Film Processing page.
Work for the next cycle must be received by: