FAQ

Q?What are reduced resolution budget scans?
A.If you have 35mm or APS Advantix film in good condition you may select this option. Normal 35mm and APS scans are done at 3600 dpi. Our budget scan resolution is 1800 DPI for APS and 35mm strips which is plenty for most practical purposes. Your film must be in good condition with no breaks tears or shrinkage, and APS Advantix film must load properly into the scanners auto carrier. Strips only – no selected frames. No odd sizes. Vertical images are not rotated.
Q?What the heck is an “Master Image Sequence” and why is it important?
A.
You will notice that all our transfers come with a high definition “Master Image Sequence”. The “Master Image Sequence” is a very high quality version of your film greatly exceeding the quality of what is possible on DVD and also above and beyond most digital video file types designed for viewing or editing.  Essentially it is each and every frame of your movie preserved as a high resolution jpeg or tiff photograph — in the movie industry it is also called a “numbered image sequence”.  When DVD is as dead and gone as Betamax, you will be able to make very high quality copies from your archive copy to whatever the current media is.  It’s an insurance policy against obsolescence.
Please Note: We will require a hard drive to put your master image sequence on because the files are very large.  We will advise you on what size of drive you will need to provide.  Please make sure you send us a large enough drive!  Alternately, we can supply an appropriate new drive for you.  You do have the option of not taking the master image sequence version of your film but in good conscience, we can’t advise it.
Q?What do I need to know about your print scanning service?
A.
Often in a family archive there will be negatives and prints that were made from those negatives.  When scanning we will scan all of the film first before we start scanning prints.  If we recognize that we are scanning prints of images that have already been scanned from the film we will avoid doing these but these can very easily be overlooked in which case you would be charged for the scanning of both versions.  A good approach would be to first send us your film to scan and once returned to you, you can sort out the prints that don’t and do need to be scanned.  Scans made from the negative will be higher quality than those made from the prints.
We don’t use bulk print scanners such as are used with most “shoebox” scanning services.  We considered doing our print scanning by this method but upon further research we realized the quality wouldn’t be up to the quality of our film scans.  To add to that, other better scanning companies were abandoning the service due to quality issues.   We are using a top end flatbed scanner and each print must be loaded and previewed before scanning. These are not unattended scans where a large stack of prints are dropped into a feeder and left unattended.
Q?What is done for dust and scratch removal with your scanning service.
A.
Color film images take advantage of Fuji’s Image Intelligence dust and scratch removal.  Because hardware based dust and scratch removal such as Image Intelligence and Digital Ice only works with color images, B&W images and prints are receive electronic anti static dust removal and are blown with compressed air before scanning.  If you opt for our scanning with Photoshop service, some additional dust and scratch removal is done by hand in Photoshop.
Q?What resolution are scans made at with your scanning service?
A.

Unlike most other scanning services, we don’t offer a myriad of confusing scan resolutions at different prices.  We simply give you a large enough scan from whatever format of film you give us to make a high quality large blow up print of your images. This providing the orignal integrity of your image lends itself to this.  We provide large enough scans for virtually all practical purposes.  For those that would like to know what resolution we scan at please see the chart below.

Specific scan resolutions for the most common film sizes (not budget 35 mm and APS scans)

110 film                                            7200 dpi
Advanced Photo System (APS)                                            3600 dpi
126 film                                            3600 dpi
35 mm film                                            3600 dpi
127 film                                            2400 dpi
2 1/4 to 4×5 film                                            1600 dpi
Scan resolution for all film formats listed in our prices will allow for at very least a 15 inch blow up (3600 pixels) on the short dimension of the frame. A square frame can easily be enlarged to 15 x  15 print with no digital artifacting and a rectangular 2/3 aspect ration picture (35mm) to a 12 by 18 print.  This is enough resolution for virtually all practical purposes.  Print scans are done at 600 dpi allowing for more than 2 times the enlargement size of the original print, although – scans from prints are not optimal for blow ups.  When possible provide the negative the print was made from as a higher quality scan is possible from the negative.
Q?Shipping prices from Film Rescue Europe
A.

Postal Prices for European Customers, excluding 21% VAT

 
Netherlands                 €10,50 (registered package)
 
Europe*                        €15,00 (registered letter)
* Albania, Andorra, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Cyprus, Denmark, Estonia, Faroe Islands, Finland,France (including Corsica and Monaco), Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, channel Islands, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, Austria, Poland, Portugal (including Azores and Madeira), Romania, Russia (includingAsian part), San Marino, Serbia, Slovakia, Slovenia, Spain (including Balearic Islands, excluding Canary Islands), Czech Republic, Turkey (including Asianpart), Vatican City, United Kingdom, Belarus, Sweden, Switzerland.  
Europe Zone 1**  €19,00 (registered package, maximum 2Kg)
  ** Belgium, Luxembourg, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearic Islands, excludingCanary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden.  
Europe Zone 2***  €26,00 (registered package, maximum 2Kg)
  *** Bulgaria, Estonia, Finland, Hungary,Ireland, Latvia, Lithuania, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Czech Republic  
Europe Zone 3****  €29,00 (registered package, maximum 2Kg)
  **** Albania, Andorra, Bosnia-Herzegovina, CanaryIslands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City , Belarus, Switzerland   With packages larger than 2 Kg at shipping cost plus €5 handling.
Q?Can I pay by check?
A.Yes, except if you have still film for developing. Because final prices are variable, depending on the number of images ordered, MasterCard or Visa payment is the preferred method. Payment by check cannot exceed $100. No refunds will be made for amounts less than $5.
Q?What should I know about paying by credit card?
A.If you are paying with a Visa or MasterCard issued outside of Canada (e.g. U.S.A.), you may be charged “international transaction” service fees by your financial institution. This has nothing to do with foreign exchange rates. We have no control over these fees and do not refund these fees should they occur. Please contact your card issuer to confirm their policy on transactions originating in Canada if you are unsure.
Q?I Have Expired Film…Do I Need Your Service?
A.As a rule of thumb…
  • Color film that is less than 5 years past its best before date and has been stored in excessive heat: you should be able to drop off any local photo finishers with a good reputation and get at least some OK prints.
  • Color film 5 to 10 years beyond the “process before” date that has not been stored in excessive heat: if it is important to you, then send it to us. If you are simply curious what is on the film, normal processing will likely give you fully recognizable though possibly poor quality images.
  • B&W film in cassettes (126/35mm) approximately 20 years beyond its “process before” date would best be sent to us or someone with an understanding of how to process a film to its highest possible contrast.
  • B&W roll film (120/620) approximately 30 years beyond its “process before” date would best be sent to us or someone with an understanding of how to process a film to its highest possible contrast.
  • Color film that has been in excessive heat over an extended period (i.e. a film left in a car parked outside for an entire summer season): if it is important to you, then send it to us. If you are simply curious what is on the film, normal processing will likely give you recognizable though poor quality images.
Q?What Type of Film Does Film Rescue Process and what can I expect?
A.

At Film Rescue we process any and all old, expired, deleted and antiquated films. It’s what we do.

If you approach us with a film that is a current process we will first determine from you whether you need us or not. Most films that are only expired by 5 or 6 years or so will come out ok processed by a reputable local provider. If your film is older than this we will want to have a conversation on exactly what you have, how important it is to you and how you think it was stored. With this information we can normally give some useful guidance on how you might want to proceed. We honestly don’t want to be selling our premium service to people that don’t need us. Our lab notes which give us guidance on the best way to process a given film has a database with an excess of 350 unique film types. The following is a list of the most common films that we develop on a regular basis. Following the film is a percentage of this type of film that comes out as recognizable and the quality trend for that film. Keep in mind, the quality trend is only a trend – some will be better and some worse.

Scale:

  • Very Poor — You can for the most part make out what is on the film but identifying people can be a challenge.
  • Poor — You can easily identify people and places but the images are very harsh and grainy.
  • Fair — Pictures are clear and easy to look at but not perfect. They may be lower contrast and have problems with blemishes and edge fogging.
  • Good — The pictures aren’t perfect but they are completely acceptable. They may appear grainier than a normal new film.
  • Very Good — Little difference between it and the quality of the pictures from a brand new film.
Film Type Percentage Recognizable Quality Trend
Kodacolor 97% Fair
Kodacolor-x 99% Fair
Kodacolor II 89% Poor
Kodacolor HR 100% Fair
Kodacolor VR 100% Fair
Kodacolor Gold 100% Good
Kodachrome (Motion and Still) 55% Very Poor
Kodachrome-x 97% Fair
Kodachrome II (Motion and Still) 80% Poor
Kodachrome 40 (Motion and Still) 100% Fair
Verichrome 88% Fair
Verichrome Pan 98% Very Good
Ektachrome 80% Poor
Ektachrome-x 93% Fair
Ektachrome 160 95% Fair
Ektachrome 7244 90% Poor
Ektachrome 7242 80% Poor
Moviechrome – all brands including Anso, Agfa, GAF, Boot’s 90% Poor
Triple Print (Black and White Label) 95% Poor
Triple Print (Blue and White Label) 58% Fair
Triple Print (Red and White Label) 92% Poor
Triple Print (Green and White Label) 80% Poor
Triple Print (Pink/Magenta and White Label) 95% Fair
Triple Print (Roman Numeral “VI” or “V”) 100% Good
Triple Print (Swiss Cross in Circle or Flower Shapes) 90% Poor
GAF Color Negative and Color Slide in cassettes 126 & 35mm 38% Very Poor
Agfachrome 90% Fair
Agfacolor 100% Fair
Ansco All-Weather 100% Fair
Ansco Moviechrome 70% Poor
Ansco/Agfa Plenachrome 95% Fair
Fotomat Color Print 95% Fair
Fotomat SR-V 100% Fair
Fotomat E-4 100% Fair
Fujichrome R100 60% Very Poor
Fujichrome N100 100% Fair
Fujicolor 100% Good
Fujichrome RT25, RT50 & RT200 70% Poor
Seattle Filmworks 100% Good
Signature Brand 100% Good
Famous Brand (Green Label) 90% Poor
RGB 100% Good
All Disc Film (Highly variable between brands and generations — check with us for more exact details) 90% Fair
Any and all out dated film that may require special handling N / A N / A
Q?How are your processing techniques different than a normal lab?
A.We keep very careful records on how a specific film is responding in a specific process. None of our processes are the same as what was originally intended for the film. All have been modified and tailored to our past experience with each film type, brand and format. The original process is not at all appropriate for salvaging images from long expired film. In order to salvage the best possible image from a film, many of these processes result in a Black & White image even though it may be a color film. In our opinion it is better to get a higher quality image in Black & White than a lower one in color or alternately to get something recognizable in Black & White than nothing in color.
Q?Why does it take so long to get my pictures or film back?
A.

Normal turn around time is as short as 4 weeks and as long 10 weeks during a particularly busy cycle . We have found nothing more difficult to improve on and nothing that has caused more client dissatisfaction.

Unlike a normal processing lab that may have one or two large volume processes under their roof we have 12 small volume processes. This creates the need to complete one process before we move onto another. Mixing chemical and preparing for each before we move to the next. It is not until all the film is developed that scanning and transferring begins. Once that step is complete then the digital work is done and then the uploading begins.

Please do not wait until near the beginning of a cycle to send us your film.  This not only slows down the lengthy administration process that we must do at the beginning of each cycle thus ultimately slowing down our turn-around time, but you also risk missing the cycle altogether.

Doing this well and proper at a reasonable price takes time. We encourage you to have a look at and consider others offering this service.
Q?Do you offer rush processing?
A.Rushes and unique set ups are not encouraged but are available. Unlike a conventional photo lab that deals with larger volumes of a single film format of only one process type, Film Rescue is processing smaller volumes of film, multiple formats and has 12 unique processes. This creates the need to process in batches — first completing the processing of all film in house before moving onto scanning and transferring. To break from this cycle is not always possible please contact us if you wish to arrange for rush processing.

 

Rush charges

  • Still film processing – 200 dollars plus all other charges
  • Motion picture film processing – 600 dollars plus all other charges
  • All other services – We do our best to accommodate when possible with no extra charges – please enquire.
Q?I want to shop around – who else is doing this type of work?
A.There are a small handful of other labs out there that do many of the same services as we do. We encourage our customers to shop around and choose who they feel best provides for their needs. Here they are, in no particular order:
Q?Do you return spools, boxes or cassettes?
A.We are happy to return film spools and cassettes that are identical in their function. For instance…if you send us a 127 spool we will send you a 127 spool back. We will try to get your original film spools and/or cassettes back to you but this is not guaranteed. We have found it exceedingly difficult to have a working system of keeping track of peoples film packaging while dealing with hundreds of rolls of film in the dark. A very effective system is in place for keeping track of who’s film belongs to who but within the system there is no practical way to also include the film packaging. Most often we will get you your precise packaging back but this is not guaranteed. The film spools, cassettes and boxes are of little or no monitory value.
Q?What image size do you provide if I place an on-line order?
A.If you order your images to be returned on a CD they are 8 inches at 300 dpi on the short dimension of the image.  Depending on the aspect ratio (the shape) the most common picture sizes will be…
  • 8×8 at 300 dpi
  • 8×10 at 300 dpi
  • 8×12 at 300 dpi
Images delivered online are more compressed than their CD counterpart though ultimately you will see no difference.
Q?What Is A “Social Media Sized Image”
A.Well…we just made up the term so I guess we can also define it. This is a picture with a pixel dimension and a level of compression that allows for fast uploading to various social media sites such as Facebook, Flickr and Twitter.  They are also small enough to easily e-mail to friends and family.  How large they appear on your screen is dependent on where you have your screen resolution set but they will fill one fifth to one third of your average screen.  The pixel dimension for a image with a 2:3 aspect ratio (same as most 35mm film frames) is 864 x 576 pixels, for a square picture (126 and many roll films) is 705 x 705 pixels.  While you might be able to squeeze an “acceptable to some” snap shot sized print out of these, they are too small for what would normally be considered enough resolution for this purpose.
Q?What are “traditional style snapshot prints”
A.
These emulate the look of the past with wide borders, glossy paper and if your images are B&W, the prints have a beautiful even grayscale uncommon with most modern printing services. 
Our B&W prints are done on special printers (Epson K3) designed to give high quality B&W images. Most photo finishers are printing onto light sensitive color paper. When a B&W white image is printed onto light sensitive color paper, there is a color difference between the dark parts of your picture and the light. Normally the shadows being green and the highlight magenta. Our printers eliminate this problem with consistent tone across the gray scale.
Size - The short dimension of your image is 4 inches. Example — images from 126 film are square so the print is 4 x 4 inches – 35mm is printed onto 4 x 6 inch paper.
 If you have primarily color images and a vintage looking print isn’t important to you,  or you prefer a borderless matte print, we encourage you to simply have us make you a CD and have them prints done at a local service provider.
Q?What is included with “hands on retouching”?
A.After scanning, images are adjusted for brightness and contrast, degrained and sharpened. These are the images that you will see in your gallery and that are available for free downloading as a small net sized image or to purchase as a large sized image.  Some images will benefit a good deal from a more extensive hands on retouch but not most.  If your picture is much lighter or darker on the edges of the frame than in the center or if the picture has a lot of pitting or dust settled into the emulsion, order the image with hands on retouching may be worth while.  You can contact us specifically regarding your order if you have questions. 
Q?What can I expect of images uploaded to me for downloading?
A.When ordering images from your gallery you will be prompted upon checkout to choose either a physical return of your scans, prints (if ordered) and negatives or to simply download the pictures. If you choose to download, there will be no shipping charges but the image sizes are more compressed than what you’d get on a cd.  The pixel dimensions of your picture will be identical and the additional compression will add not discernable degradation of your picture. If you choose this option, nothing is physically returned to you including negatives.  You will receive a link from Dropbox.com where we will have parked the images for you to pick up.  There is no charge for that part of the service.
Q?What can I expect of my images copied to cd
A.Images are 8 inches at 300 DPI on the short dimension or your frame. Example — a 35mm frame would be 8 x 12 inches at 300 DPI — a 110 frame would be 8 x 10 inches at 300 DPI. Often orders are copied to DVDs unless CDs are specifically requested. By default the images will be in the JPEG file format but PSD and TIFF are available.
Q?Do you offer “process only” for still film?
A.

In past we did offer “process only” at a discount of 10% for people who wanted to scan their own film.  We have discontinued this because too often we were having films returned to us that the client was unable to scan due to the condition of the film, that we were able to scan because we are experienced in dealing with scanning very dense or faded negatives.  The savings that we were offering for “process only” we feel is easily offset by the security of having  digital files of your pictures on-site here when shipping, and the fact that you get an early preview of your images in a gallery.  Essentially, you can still have process only but if you are unable to scan your film when you get it  back, we will have scans here already so there is no need to send anything back to us.

Here are some reasons why the scanning is often best left to us….

  • With some negatives that have edge fogging, the effect is greatly reduced by doing yellow light scans which required optical grade yellow filtration within the scanner.
  • Some negatives after processing are as dense as welding glass and conventional scanners can not see through them.
  • Some negatives have such an extremely faint image on them they can not be recognized with the preview scan on a conventional scanner making them very difficult to locate your marquee correctly during preview. Auto frame selection will not work on these negatives. Do not assume if you don’t see images upon a quick inspection, there is nothing there.
  • Some films such as GAF cassettes and Triple Print blue label films are processed into an unstable reflective negative that begins fading after processing. Not only do they need to be scanned right away, they are scanned wet because the contrast on the film is much higher when wet and they can not be scanned on a normal scanner because light will not pass through them.
Q?How do you define “detectable images”?
A.When we are deciding whether to scan or not scan a client’s film we are doing this upon visual inspection of the processed negative. Often times it is difficult to tell what the end quality will be without scanning and enhancing the negative. We therefore will continue with scanning and enhancing any film that we see anything on, whether that be a person, animal or object. We don’t want to be put into the position of trying to make a subjective determination of what may or may not be important to a person. What is one mans trash is another’s treasure.
Q?What is the “client preview” and on-line shopping cart?
A.Once we have scanned and done a quick digital fix-up to your pictures we create a gallery on our website for your images. We then send you a link via email to your gallery where you can see your pictures and download “social media” sized images. From there, you can pick and choose the images that you want to be copied to CD and/or uploaded to you as large image files.  There is no obligation to place an order and your online gallery will remain active for one full year.  It is a fairly standard on-line shopping cart though the payment feature has been disabled as we will already have collected you payment details.
Q?What is the “digital fix-up” included in the base price of the still film processing service?
A.After scanning, images are adjusted by human eye for brightness, color (when applicable), sharpness and contrast. This work is done using the world’s standard professional photo editor Photoshop CS.  The difference between this approach and the approach used by a conventional photo finisher is night and day.  Most commercial high volume scanners allow only for a very simple brightness and a color adjustments.  Using Photoshop CS is integral to doing this work properly.
Q?What size of still film scan do you provide?
A.Our scans for previously undeveloped film, result in an image that is 8 inches by 300 DPI on the short dimension or your frame. Example — a 35mm frame would be 8 x 12 inches at 300 DPI — a 110 frame would be 8 x 10 inches at 300 DPI. Because we are so often dealing with very low contrast negatives the scans are done at a high bit rate, then adjusted for brightness and contrast before down converting to 8 bit JPEGs. This creates a smoother grain scale than would be possible had the images been adjusted for brightness and contrast at 8 bit. Our scans for most previously developed film is 12 inches at 300 DPI on the short dimension of your frame.
Q?What are my options with EM-25 process Ektachrome 160 movie films?
A.These films were manufactured pre-1984 and are a minimum of 25 years beyond the process before date on the original packaging. The availability of one of the chemical components required to process these films properly into color is dwindling (worldwide). In an effort to conserve our reserve of the chemical, we have had to raise the price per roll. If you are confident that your film has been stored consistently in cool temperatures and/or color is extremely important to you, specify that you would like color processing on our order form. If you know that your film was not stored properly or if you are unsure of the storage conditions, the black & white negative process we offer is the safer approach to salvaging something from your film. Transfer from a negative to positive (Black and White) will allow you to view it from video. You can tell if you have EM-25 process Ektachrome film by looking at where Ektachrome is written on the film cassette. EM-25 process film is written in white in a small blue box. With EM-26 process film Ektachrome is written in blue in a small white box or on top of yellow with a blue border around it.
Q?How will my old movie film be processed and what can I expect?
A.

Please keep in mind that your film may be decades beyond its process before date and what we are doing here is a salvage job.  We do our best to get good quality images from these very old films but the results are highly variable.  The quality we get range from good to just barely discernable.

  • Kodachrome — Can only be processed into a black and white negative which is then transferred to a black and white positive as an AVI, MOV or DVD. There is no color processing option for this film anywhere on earth.
  • Ektachrome process EM-26 – By default, this is the only vintage movie film that we are processing into color. You can request on the order form that it be processed into a B&W negative instead of color if you wish to take the safest possible approach to salvaging something from the film.  They almost always do turn out at least as recognizable in color but the B&W version of the image can often be better quality.
  • Ektachrome process EM-25 — By default this is processed into a black and white negative which is then transferred to black and white positive as an AVI, MOV or DVD. Color process is possible, if requested, but there is a $14 surcharge (for 50’) and the film is less likely to turn out. More information on EM-25 film, including identification. In color the chance of a recognizable image is about 80%, while black and white is near 100%.
  • All other movie film – By default these are processed into a black and white negative which is then transferred to black and white positive as an AVI, MOV or DVD. Color process is possible, if requested, but there is a $14 surcharge (for 50’) and the film is less likely to turn out. B&W film is of course processed into B&W but this has stood up much better over time than color film and if your film is less than 20 years old you may want to consider using another provider who can do it faster and at less expense.
Typical chance of recognizable image on properly exposed and stored film:
1940s 1950s 1960s 1970s 1980s+
30% trend: very poor 50% trend: very poor to poor 60% trend: poor to fair 70% trend:poor to fair near 100% trend fair to good
 
Q?What can you tell me about your transfer?
A.
  • Our 8mm and Super 8 transfers are top quality and comparable with the best transfers available. Our 16mm film transfers are of average quality and at a reasonable price. If a top quality 16mm transfer is required we are happy to give referrals.
  • When clients supply small reels, they are not spliced onto larger reels (which is common with most transfer providers). Each reel becomes its own chapter title or digital file. The client is encouraged to number the reels in the order they wish their film to be transferred. Chapter titles or file names up to 18 characters can be supplied with each reel as well.
  • With all options, film is cleaned before transfer. Cleaning will remove the worst of the dirt but usually some will still remain.
  • Minor damage to film is repaired without additional charge. If damage is more severe the client will be contacted and quoted as to the cost of the repair before the transfer proceeds.
  • Color correction is done digitally following projection/recording. Color correction is virtually frame accurate and applied when moderate to extreme color shifts occur. New corrections are not applied for minor shifts and very short scenes with any transfer option. Color correction is subjective and severely altered colors may only be able to be corrected so much. If color shift is very extreme, film can be converted to black and white.
Below are two sample frame grabs from our transfer.  Keep in mind these are coming from tiny pieces of film.

Q?What’s better to transfer home movies to HD or SD?
A.On a frame by frame scanner, the difference between SD vs. HD is obvious. On older transfer systems in some ways the SD transfer can be more desirable because in HD you simply seem to have a more obvious grain and the softer SD transfer can seem more pleasant to look at.  With a true scanner there is a bit more obvious grain as well but there is also a more obvious clarity to the image than the SD version of the same footage.  It may come down to taste on some level but we have confidence that in general HD is a better way to go.  Should you not like the HD version of your film transfer it can be easily down converted to SD.  It doesn’t work the other way around.
Q?How should I have my film organized for transfer?
A.If you are requesting a DVD or a Blu-ray disc from us, the order your film is in becomes more important than if you are requesting editable computer files from us. On a DVD or Blur-ray disc, the order your film plays in is pretty much locked down to the order they are transferred in. With editable computer files you can put them into any order you like. You can do this by simply renaming the files so that your computer or smart TV plays them in the order you want or put them into a software editor, edit to your hearts content and then burn your own DVDs or Blu-ray discs. We still encourage you to number your reels in the order that you wish them transferred so you have a somewhat organized transfer.
Unlike many providers, all films are returned on their original reels and in their original boxes or cans, maintaining the integrity of your family archive.
 
Q?Why should I consider an editable computer file instead of or as well as an old school DVD?
A.

When we capture your home movie film onto our computers, a very large high quality computer video file is created. To create a DVD that will play in a home DVD player, we must compress them to a fraction of their size because the amount of data a DVD can store is very limited. Add to that DVD was designed by the movie industry to be hard to copy. While not impossible, doing the DVD “rip” that is required to make the copy, further degrades the image.

The way people approach home video has evolved and more and more of our clientele now request editable computer files. They are much better than a DVD for…

  • Being a high quality master
  • Home computer editing
  • Copying and creating multiple DVDs
  • Versatility
  • File conversions for iPod, home entertainment networks and various devices
  • Remaining current with whatever the latest media is
  • For simply looking better

Even if you don’t understand the technology, it is definitely worthwhile keeping a high quality digital master for family members that do or that will. DVD is slowly becoming what VHS was in the 90s – robust computer files will remain relevant and are expandable into the future.

Q?Do I need to supply a Hard drive for my movie transfer and if so what size?
A.A general rule of thumb is if you have more than 100′ of film to transfer to HD or 200′ of film to transfer to SD, you will need an external hard drive or USB flash drive. If you have less than this, the files can be provided to you on data DVDs. These will not play in most DVD decks that are hooked to your TV set and will need to be dragged and dropped to you computer for playing or editing on your computer.  If you like we can supply a brand new hard drive for you but you will likely find better pricing for the drive at another provider.

Please note:  Any used drive provided to us must be reformatted and all previous data on the drive will be eliminated.

          To find out the size of hard drive you’ll need, please refer to this chart:
File Type Standard Definition (per 50′) High Definition(per 50′)
MOV 700 MB 1 GB
AVI 1 GB 2.5 GB
Q?What is the “Simple Service”
A.

We added this service for those that do not have internet access or are not interested in online previews to pick and choose the images they want.  It also makes it possible to pay by check.

Your film will be processed in the same manner as with our Standard Comprehensive service.  Once processed it is scanned and then each picture is worked on in Photoshop. All images are then copied to CD or printed and sent back to you. Request this service in the “additional instructions” area of our order form.

Advantages

  • Simplicity – You need only send us the film and we will do the rest.  No figuring out online galleries and ordering.
  • Possible to pay by check – Unlike with our Standard comprehensive service it is easy to calculate a likely end price so payment by check is possible.  No personal checks over 100 dollars.
  • Price – In cases where you will want every single exposure on your film the end price can be lower than with our Standard Comprehensive service

Disadvantages

  • No online preview – It will take longer before you see the results.
  • No online shopping cart of your pictures – People opting for our Standard Comprehensive Service get to see their pictures two or three weeks before we actually send them back to you.
  • No option for a final additional hands on fix-up of your desired pictures – It is by having an on-line shopping cart of your images that we know which pictures you want so we can spend some extra time on those pictures fixing them up.
  • Price – If you end up not ordering most of your pictures the end cost or the Standard Comprehensive service will be less than our simple service.
 

You will not get the on-line preview of your images that comes with our Standard Comprehensive service.  You will not be able to pick and choose only the pictures you want.  This is a simpler service for both us and our client and that is reflected in the price.

As with all of our still film developing services the no image no charge guarantee will still apply.

Prices
12    exposure or less 34.00
20 & 24 exposure rolls 48.00
27 & 36 exposure rolls 61.00
Disc Film 34.00
Any film with 4 or less recognizable pictures 26.00

Completely blank film is not charged for.

Q?What is the “Museum Service for color film”
A.

Our Museum Service is not only for archivists, researchers, law enforcement and museums, but for anyone that  wishes to have the most premium service we are able to offer.  Keep in mind though that it isn’t necessary in most situations and with our standard comprehensive service you will get the best quality versions of your pictures.

The difference between our standard comprehensive service and our museum service is as follows

 
Standard Comprehensive Museum

Color and B&W

With the exception of Kodachrome type film,  most color film is first processed into a B&W negative. This is the safest approach to processing long expired film.  It is inspected and negatives that are of stellar quality are separated out to go through an additional chemical process that produces a color negative to work from.  This is only worthwhile with a small number of expired films that we get in and is done at no additional charge. With the exeption of Kodachrome type film, color film is first processed into a B&W negative and then scanned.  It is then, regardless of the B&W results, run through a further chemical process that produces a color version of the image. The color negative is then scanned.  Even if the color version comes out entirely blank the full initial processing fee is still charged for.
On-line previews and image ordering Only one version of the images are presented. Both B&W and color are presented if the color version was successful

Price

Initial processing into B&W and color    48.00

per image ordered from on-line shopping cart   .99 

shipping charges apply when applicable.