If your film is in by this cycle start date…
We will normally ship it completed back to you 4 to 7 weeks after that date. This is not a guarantee but in the vast majority of cases it can be relied upon.
Please do not wait to send your films until just before the cycle start date. Having orders early allows us to prepare for the cycle early and begin processing sooner. When practical, early orders are returned early.
Turnaround time is our biggest customer service issue and we struggle to improve it but…
Due to the nature of our business, we develop many film brands,
types, formats and processes so we can’t operate in the same fashion
as a conventional photo finisher that runs only one or two processes
and deals with a much higher volume of film. We are currently
running 12 separate processes and it is necessary for us to work in a
several week time cycle. Here’s what’s involved…
At the beginning of a cycle (cutoff dates are posted in the
services tabs) we sort through customer packages, enter
information in our database and sort all the film types. If
necessary, customers are contacted for credit card information
or clarification. If we do not get the information required by the
time we start processing that film type, those orders are delayed
until the following work cycle.
It may be two weeks into a cycle before we are ready to start
the first processing. We mix enough fresh chemical for the
number of films requiring for each specific process. Once one
type of process is complete, that chemical is discarded and
we move on to the next type of film. We do not repeat any
process within a cycle. We run 12 different processes and
handle hundreds of films, so this part of the cycle may take a
couple of weeks. Once everything is developed, we move on
to scanning, digital fix up and uploading previews of the still
film and transferring the motion picture film. This adds another
couple of weeks onto the cycle.
As orders are completed, we bill and prepare them for shipping.
In the past we did not ship until everything was completed and
ready to go. This helped to prevent errors in shipping. Lately we
have been experimenting with shipping some orders out early but
have not made the decision to continue or expand on this at this
If we could change a single thing about this business it would be to
speed up our turnaround time and we are still working towards this
goal. With any approach we take, we want to ensure that things are
done properly and without errors. Since we began this business in
1999, after tens of thousands of films handled, there has not been a
single order lost in house. Please have patience and be assured that
we are treating your order with care.
Rush orders can be done upon request but are not encouraged
because it forces us to work outside of our system and we find that’s
when we are more likely to have a mix-up.
Still film rush is 200 dollars on top of all other charges.
Motion Picture film rush is 600 dollars on top of all other